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Genesys Cloud CX

Cloud services designed for businesses for project and communication management

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8.6

485 Votes

  • Category Customer Service Software
  • Languages Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Highest-Rated Features:

  1. IVR
  2. Voice
  3. Session Queuing

Lowest-Rated Features:

  1. Reporting & Dashboards
  2. Speech Analytics
  3. Session Summary Notes
Company
Genesys
HQ Location
Daly City, CA
Phone
+1 650 466 - 1100
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